Why do we exist? We wanted to provide great tools and also a different customer experience…
Before we started the company the things that annoyed us about existing software tools were always limited ways to inspect the data that is collected, infrequent (or non-existing!) software updates and bug fixes, slow customer support and an inability to influence the design of the tools.
So that’s why we’re different, we don’t just collect data, we provide you with many ways to slice and dice that data, to get a different perspective on the data you have collected. We’re always looking for ways to improve our tools, whether it’s better UX or a new data analysis tool, improved QA or better documentation.
We provide software updates frequently, sometimes multiple times a week, other times a bit less frequently – whatever it takes to ensure you have the latest software improvements and bug fixes. Automated or manual, your choice.
When it comes to customer support, if you give us a chance (which some folks don’t!) you’ll find you get a response from a real human that is interested in understanding the problem and getting it fixed.
And what about product suggestions from you, our customers? Absolutely, we’re interested. Send them in.
We’ve been working on these tools since 1999 and founded the company in 2002. Not a here today, gone tomorrow operation.
We’re based in the sometimes bleak, often very green and beautiful fenland in the Isle of Ely, 15 miles north of Cambridge, United Kingdom.