Problems with slow shutdown, slow install

There is a problem with recent versions of our software released prior to 5 December 2012.

Problem description

The problem is that some people will experience a delay when the software tool shuts down. You may think the software has hung. It hasn’t, if you wait it will shutdown. A similar problem may happen when you go to install the latest release from 5 December 2012 – this time the install happens OK but when you enter the license details the dialog takes a very long time to close. You may think the software has hung. It hasn’t, if you wait it will close.

Both of these problems are caused by a bug which causes two registry entries to grow in size. The fix is to install the new versions released on 5 December 2012 (or any subsequent version), or to do a registry hack.

Registry Hack

To fix the problem by editing the registry start the registry editor regedit.exe.

Navigate to HKEY_CURRENT_USER\Software\SoftwareVerification\Product-Name

For example HKEY_CURRENT_USER\Software\SoftwareVerification\C++MemoryValidator

Now delete all subkeys that start with “uiGlobalHook”.

This change will stop the problem for a while. However at some point these registry entries will grow to a point where they slow the software down. When that happens you will need to repeat this process. We recommend that you update to the most recent version of the software. If you have purchased our software you will have been sent a link to the latest version of the software. Please check your inbox for 5 December 2012.

Please accept our apologies for allowing this bug to get into released software.